- An approach to a democratic public information system
One of the most significant and exciting developments in reconstituting government communication systems in South Africa, has been the commitment to a democratic, participatory and responsive public information programme where people are the most important ingredient. By this we mean that government communication is driven by the needs of people, that it facilitates citizen participation in the creation and use of information, and that it opens the activities of government to public scrutiny thus promoting democracy and efficiency. These aims were spelt out in the Comtask Report of October 1996 which ushered in a new order in public information systems.
In this regard a few important points should be made:
- Government has adopted an approach to dialogue with its citizens which is described as ‘development communication’.
- Development communication can be seen as a thread linking a number of national development initiatives aimed at eradicating socio-economic drawbacks.
- As development communication is practiced in a number of spheres in which public policy is exercised - sanitation, health, safety, economic stability, agriculture, land rights etc - the approach requires careful co-ordination if it is not to deteriorate into a haphazard and water-down effort - doing the right thing in the wrong way!
In South Africa, Multi-purpose Community Centres have been identified as vehicles through which development communication activities can reach communities. It should be recognised that the development communication approach is wider than the MPCC initiative and drives the service and information delivery approach used by a number of government departments.
The development communication approach is expressed and enhanced, in the South African context, through its connection with the following efforts:
- Universal Access: popularising the use of Information and Communication Technologies (ICTs)
- Alternative Service Delivery: efforts by government to deliver Services in a more innovative, effective and efficient way
- Batho Pele: an approached aimed at developing user-friendly public Services by focussing on the needs of the people who will receive the Services.
Development communication is about the content of what is communicated as well as the context (how) the message is relayed to the receiver.
Development communication is an approach perfected by the developing world. It is thus able to speak into the real life situations of millions of the world’s poor and is connected with their efforts to improve their lives for the better.
This approach was first used in the agricultural sector and the first development communication agents were village level agricultural extension officers. The approach flourished from the 1950s onwards and roughly paralleled the de-colonisation experiences of many developing nations.
What is development communication?
This describes an approach to communication which provides communities with information they can use in bettering their lives, which aims at making public programmes and policies real, meaningful and sustainable. Such information must be applied in some way as part of community development but it must also address information needs which communities themselves identified. The outcome of this approach, in short, is to make a difference in the quality of life of communities.
Nora Quebral, a leading academic in this field defines development communication as follows:
- Development communication is the art and science of human
- communication applied to the speedy transformation of a country
- and the mass of its people from poverty to a dynamic state of economic
- growth that makes possible greater social equality and the larger
- fulfillment of the human potential. (Quoted in Development Communication - rhetoric and reality by Pete Habermann and Guy de Fontagalland.)
Communication for development
The discipline of communication offers the development process a number of inputs:
- a way to survey a new environment especially by establishing consultative vehicles
- a way of raising consciousness and awareness amongst communities of issues pertaining to a better life for all - something to aspire to
- a way of promoting feedback - a dynamic two-way process can be set up between people and ‘developers’
- a way to teach new skills
- a national dream and a vehicle for programmes directed at nation building.
Key elements of the development communication approach
- It is responsive: it does not provide ‘useless’ information - that which people did not want to know, but which central planners deemed as crucial. People understand their own needs better and through this approach communication becomes a tool in the planning and development process, not a mechanism to persuade communities once unpalatable decisions have been made (‘in their best interests!’)
- It hinges on feedback: it is not a one-way process but involves dialogue mechanisms about the information which was transferred. It is also fundamentally about consultative processes being managed at community level.
- Innovation and creativity: the message must not be dull and boring but show clearly how the information transmitted will make a difference in the life of the recipient - it must not instill doubt or disbelief, but trust and confidence (look for local adopters). Development Communication workers should, however, balance creativity with an understanding of what communities would be prepared to accept and where consideration has been given to the norms and prevailing values of that community.
- Independent validation: it is not about ‘government speak’. This approach builds participatory mechanisms and functional networks involving NGOs, CBOs, Traditional Leadership structures while also encouraging links with networks from across the country and indeed all over the world. These can either prove or disprove the validity of the information transmitted.
- It’s about sustainability and continuity: it is not about dumping information in a community and never going back for months.
- It’s about establishing common ground with communities who are to be the recipients of the information/message: it is not about the public servant who swoops in and out of a community in his or her GG like some ‘phantom expert’ to ‘educate and uplift’ communities. The standards, norms, values, habits of the community are paramount. (This may mean that those accustomed to a liaison style hinging on comfortable hotels with prepared meals and warm fluffy duvets will need to make some adjustments to their style!)
- It’s about community participation: development programmes which plan for communities or supply information which planners feel communities need, fail to be relevant initiatives and more often than not fail to be sustainable. A primary emphasis of this approach is to plan with communities, create structures which offer communities and developers equal power, and use communication methods which are fundamentally participatory in nature. This often requires that government planners, developers or community workers have to listen to the advice of communities and change the views they themselves hold.
- It’s about access and visibility of government where government is no longer a distant and unknown entity in community development experiences. This approach reverses the practice of communities having to travel long distances and at relatively great cost to access government Services and information. This is made worse when government is not clearly and properly identifiable and access is difficult because of inaccessible buildings, unfriendly and unprofessional staff etc. The development communication approach brings government employees face to face with communities so promoting accountability at local level. This is not possible when civil servants are remote and impersonal.
- It’s about the use of simple and relevant language where concepts are packaged in the experiences of communities, in their own language and where communities themselves have played a major role in the development of material for development communication programmes.
Methods used for development communication
- The local adopter: gets case studies or pilots programmes going.
- A community liaison programme which links with the life rhythms of that community: connected to community events, where the Communication Officer becomes well know in that community (not infamous though!), eats in community establishments, lives in communities when visits are made; empathy by sacrificing the comforts of home.
- Video: basic training in this skill and securing sponsorship of equipment. Videos then record issues important to the community -either feature as the content of the next community meeting or sent to decision makers in provincial capitals, nationally etc - why not let communities capture things for the Cabinet? Some of the themes could be:
"Communities in partnership with government toward a better life"
"A better life for all. Is the Kei District Council on track?"
- A youth project capturing how young people feel about their lives in this area…their future, their situation, their excitements, their fears etc: This could be a campaign leading up to a public meeting with government decision makers on Youth Day rather than an expensive bash at a stadium which has little developmental value and entrenches negative stereotypes of young people as frivolous and disinterested in their future!
- Discussion circle: a group discussion structured along the lines of a ‘quality circle’ where stakeholders or representatives discuss issues of importance to the community --information needs, queries about Services being delivered etc. It is an open discussion following the principles of small group dynamics and where specific deliverables - questions to be answered, products to be introduced, programmes to be initiated - are brainstormed.
- Radio forums: live broadcasts or programming for the burgeoning community radio sector. This can take the form of a studio panel discussing a relevant topic, where use is made of the Telecentre where communities can gather to phone in. This might work well where senior officials - MECs, Premiers, Cabinet Ministers, or the Deputy President or President are involved as panel members or phone-in guests.
In another iteration this medium can operate as follows:
The GCIS Communication Office runs discussion circles across the district on a topic which communities have identified - perhaps domestic violence. This happens over a one or two week period. The issues raised, discussions held, questions asked etc become the content of a focussed radio programme in the third week. The GCIS Communication Officer would have spent time following-up the relevant speaker from government to answer these questions - referred the matter to the right source. He or she would have made arrangements with the radio station concerned, but would also have encouraged the manager of the Telecentre to seek government or other community sponsorship for the cost of the phone-in from the Telecentre. (This is why strong partnerships are vital - the Traditional Authority may sponsor the cost of the phone-in for their members, for example, as many of the questions raised may have come from the delegates sent by the Traditional Authority to the discussion circle.
- Community participation vehicles: panel discussions at MPCC level across the District (the SCO may arrange a school principal, a regional inspector of education and an external expert from an NGO to introduce communities to changes which will be coming into the education system…the SCO was asked about this at a Discussion Circle - he or she links up with MPCC manager to host this panel discussion in the centre but also markets the event to MPCC Advocates at satellite points across the district);
- television: (this is usually as described above but may also manifest as feature articles for national programming where the national broadcaster has specific programme which are developmental in nature)
- casette tapes: people record their own experiences and this gets fed- decision makers
indigenous forms of in-depth interviewing while the community member is busy with their work or the task which is the one in question (local unemployed youth sitting in a tavern)
- folk drama: telling community stories or events in this medium is one good way of handling sensitive things which people may not openly talk about…after all, it is the characters talking!
Characteristics of a new ‘village level worker’ or development communication practitioner:
- community needs at heart
commitment to let
- communities lead: "I will follow"
- responsive: "I want to make a difference"
- multi-skilled and adaptable
- knowledgeable on many areas of government, structures, programmes, policies - well read (but not an expert on everything rather a referral specialist)
- good facilitation skills
- strong knowledge of the district in which I work - history, people, language, economic base, structures, gate keepers, institutions, Contact Details
- creative: strong knowledge of the creative methods of development communication
- knows and accepts own limitations: "I know when I should pass on to the departmental expert so as to offer my main client - the citizen - the best service"
Tasks to be performed by the development communication officer:
- interpreting information (intermediary)
- techno-mediary: selling and familiarising communities with the great value technology offers
- researching: specifically, "How do I do informal research - running group discussions, focus groups, easy questionnaires, community meetings/imbizos, writing up case studies which describe scenarios, secondary or documentary research; where to get it, what this constitutes, how do I use it?"
- some training
- a number of roles associated with my status as an employee of the public service: administration, reporting, financial issues etc.
The development communication process
- Step 1: Proximity to the receiver
- Step 2: Establish credibility
- Step 3: Consultation
- Step 4: Involve receivers in planning (message design or info product)
- Step 5: The message is developed and the programme runs
- Step 6: Evaluate the message/programme
- Step 7: Next phase of planning
Some pointers on the content (the 'what'), in development communication
- Generic content: this is more general and relates largely to ‘citizenship’ type issues. Such content may focus on rights, responsibilities and duties of citizens; information and education about government institutions, public figures and national events such as public holidays; and issues such as South Africa’s relationships internationally.
- Specific content: concerning the programmes, policies, projects and, Services of government.
- Local content: systems need to be in place to monitor the questions communities are asking. This can also be informed by ongoing national research into public information needs. FAQs will lead to responsive information products and programmes from government.
- As the initiative involves partnerships across various social sectors, some of the information transferred may originate from the private sector as well as various non-governmental programmes although this is not the primary focus of the initiative.
- Core content: a dialogue about the ‘State of the nation’ - corruption, crime, youth development, employment, disability, gender equity, multi-culturalism etc. If, for instance, GCIS transmits a weekly current affairs programme to communities gathered in centres (video or radio), there must be some key content which inspires this weekly activity.
Institutionalising development communication
In the South African context, a number of issues are important regarding the sustainability of the development communication approach:
- Government’s commitment to the approach as a way of improving governance ensures that public resources are channeled into development communication efforts. When government locates to an MPCC for instance, it brings human, financial and other resources which ensure that the efforts toward this programme are sustained.
- This approach can be sustained through public/private partnerships where business adds value to the development communication process through inputting resources.
- Various para-government programmes are focussing on efforts to promote universal access and the use of ICTs. These vehicles add a significant dimension to the development communication approach which were not available during the former decades when the approach emerged. For instance, a Telecentre established by the Universal Service Agency and run as a business venture by a community development committee, can serve as a centre from which phone-in programmes can be run.
Some development communication scenarios
A group of unemployed youth near the Tombo MPCC organises to look for employment opportunities. They visit the Government Information Centre where the CO assists them in visiting the DTI Website. She refers them with the site address to the Telecentre in the MPCC where they surf the net for more details. At minimal cost they print information they need.
They discover the opportunities to create a small export business for handcraft. The GIC officer refers them to the Provincial Arts and Culture Department who assists them with training which can help the group professionalise the business.
The DTI is called in to assist the group and train them in drawing up a business plan for the goods. They link the youth to overseas markets.
The Kei District Council holds an investment conference and the group successfully tenders to provide items of handcraft as Corporate Gifts for the conference (they found out about the tender from the Community notice Board in the MPCC).
They successfully get the seed capital to start their export business from this venture.
The women in Kgautswane are eager to play an active role in HIV/AIDS education. They hold a meeting with the clinic sister of the Provincial Health Department who visits the MPCC each Wednesday morning. She offers them training and information based on printed material produced by the department and the NAPWA NGO.
They also visit the GIC and the Telecentre in the MPCC to surf the net for more information. This is as they have decided to stage a community drama as an awareness vehicle. They write the script and the CO based in the GIC facilitates a partnership with the Local Authority to stage the play in venues around the TLC…clinics, schools, government offices etc.
The group is supported by the TLC and the GCIS in the development of a marketing campaign for this series of roadshows which occurs across the district. This is through the production of posters and flyers in partnership with the GCIS and using the DTP programme in the GIC.
By now the women have received a sponsorship from a private sector concern to extend the number of performances. This is as a result of the large crowds which the performances had drawn and the enthusiastic participation of the local community. The roadshows also successfully distributed many other information products from other departments, to the large groups attracted. One day the production is being staged in the TLC Hall and a visitor from Germany invites the women to stage it at an international AIDS conference in Munich. The group approaches the Home Affairs office in the MPCC to arrange passports rather than travel all the way to Pietersburg.