Improvement of service delivery at Mabatlane Thusong

Officials from Departments of COGHTA, Education and Social Development during a group discussion on good and poor service.		Officials of Mabatlane Thusong during PALAMA training at Shangri-La

Government Communication and Information System (GCIS) in partnership with Public Administration Leadership and Management Academy (PALAMA) had an excellent customer care training to capacitate front line staff based at Mabatlane Thusong. The training was held at Shangri-La Protea Hotel at Modimolle from the 10 to 12 October 2011. Officials from Departments of Social Development (Social Work and Community Development services), Labour, Education, Provincial Treasury, Cooperative Governance Human and Traditional Affairs attended the workshop.

The aim of the training was to upgrade the skills of frontline staff to improve service delivery. The training covered topics like, the role of the public servant in the service delivery chain, service delivery improvements, and effective communication skills (verbal and non-verbal).

Mr Lucas Molekwa from Department of Social Development indicated that the training was informative, interesting and provided him with passion to work with clients effectively and efficiently. The training is an eye opener to evaluate services to clients.

Ms Dikeledi Bopape indicated that she enjoyed the training.” I learnt a lot especially the way the facilitator approached the course giving practical example of what is happening in our offices. She further indicated that Officials should treat clients with courtesy, dignity, respect and always strive to provide high quality service.

The facilitator Collins indicated that the level was quite good. Participants were able to follow discussions, engaged effectively in issues raised during class room activities.