Home | News | Success stories | About | Centres | Partners | Documents | FAQs | Photo gallery | Links | Contact

Thusong Service Centre Partners

Harnessing the energy of partners is key to the programme

Building partnerships is a major focus of the Thusong Service Centre programme. Strong partnerships guarantee sustainable and effective service delivery at Thusong Service Centres. Partners support all aspects of the programme, from funding to enhancing the services provided.

Although the programme is driven by government, Thusong Service Centres are ideal platforms from which businesses and non-governmental organisations (NGOs) can offer their services and reach a wide sector of the market.

Partners at Thusong Service Centres are:

  • service providers (government, civil society and private sector)
  • government strategic planners/policy-makers (national, provincial and municipal)
  • local communities benefiting from Thusong Service Centres
  • development agencies
  • parastatals
  • funding partners

Participation and firm commitment are integral to the Thusong Service Centre programme. Consequently, partners have the following critical roles to play:

  • Political spheres: Influencing efficient service delivery and participatory partnership
  • National, provincial and local government: Strategic planners implement the programme, line departments ensure service delivery
  • Parastatals: Critical to infrastructural process
  • Civil society, community-based organisations and NGOs: Providing services and resources
  • Private sector: Providing services and contributing broader resources.

The Government Communication and Information System (GCIS) provides overall co-ordination and support, reporting to the Governance and Administration Cluster and Cabinet Committee. Other government partners and roles are listed below:

Partners in national government

  • National Treasury
    • Funding options and strategy
    • Alignment of funding
    • Public Private Partnership (PPP) strategy for Thusong Service Centres
    • Technical assistance with business planning
  • Department of Provincial and Local Government
    • Co-ordination at provincial, local and district level
    • Municipal Infrastructure Grant (MIG)
    • Alignment of Integrated Sustainable Rural Development Strategy/Urban Renewal Programme with Thusong Service Centres
  • Department of Public Service and Administration
    • E-government strategy through E-Gateway Portal
    • Legislation re: access strategy, service level agreements, human resources
    • Community Development Workers’ alignment strategy
    • Thusong Service Centre co-ordination
  • Department of Public Works
    • Infrastructure advice and roll-out
    • Lease agreements at centres
  • Department of Trade and Industry - Local Economic Development co-ordinators
    • Provision of economic opportunity projects and programmes
  • Departments of Home Affairs, Social Development, Labour, Agriculture, and Minerals and Energy
    • Roll-out alignment (budgets and infrastructure)
    • Service delivery plan at provincial and district levels
    • Resource deployment plan at district level (human resources and tools)
    • Reporting to national co-ordinator

Partners in provincial and local government

  • Premier’s offices
    • Co-ordination and governance at provincial level
    • Co-ordinate establishment and management of PPP at provincial level
    • Alignment with provincial growth and development summits
    • Report to national co-ordinators
    • Development of proper structures and systems, service level agreements, monitoring, evaluation and support of the programme
  • South African Local Government Association
    • Co-ordination of district and local municipalities
  • District and local municipalities
    • Co-ordination and governance of implementation at district and municipal levels
    • Provision of centre management and staff
    • Alignment with integrated development plans
    • Development and implementation of district and local promotional and marketing plans

Other partners

  • Department of Communications, South African Post Office, Sentech, National Electronic Media Institute of South Africa, Telkom
    • Information and communications (ICT) strategy
    • Community radio stations
    • Public Information Terminals (PiTs)
    • Contribute to intersectoral steering committees
  • Universal Service Access Agency of South Africa (USAASA)
    • ICT strategy
    • Establishment of telecentres
  • State Information Technology Agency
    • ICT strategy
    • Connectivity
  • South African Management Development Institute (SAMDI)
    • Capacity-building strategy

Many other government departments (national and provincial), NGOs and private-sector stakeholders support this programme as it intensifies. Partnership in the programme is worthwhile because:

  • information needs of citizens are placed first in the communication process
  • people are empowered through participation
  • development is based on consultation and strong networks at community level
  • a wide-level commitment is followed rather than a top-down process
  • you find improved access to services
  • there is face-to-face interaction between government and the people
  • the centre model suits community needs: hubs for large centres, satellites for smaller centres and mobile units for vast/inaccessible geographic areas.
Website maintained and updated by GCIS